Frequently Asked Questions

Do you provide appointments virtually?

Yes! Healing Vertigo provides specialized vestibular physiotherapy through telehealth video conferencing. We use a private and secure video-conferencing platform and provide you with a simple link to click to easily start your session. You can join on your computer or with a mobile device. Click here to learn more about virtual care and how to prepare for an online appointment. 

Is this covered by insurance?

Vestibular physiotherapy, whether virtual or in-person, is covered under "physiotherapy" for most Extended Healthcare Benefits. We recommend you contact your specific provider for details and coverage amount. 

Healing Vertigo is not covered under OHIP, and at this time does not bill directly to WSIB or automobile insurance companies. 

Do I need a referral from a doctor?

You do not need a referral from a doctor to participate in physiotherapy treatment. However, we recommend you check the details of your extended health benefits as some plans may require a physician’s referral in order to get treatment costs reimbursed.

How long are sessions and what do they look like?

Initial visits are 1 hour and follow up visits range from 30-45 minutes. All sessions are one on one with the vestibular physiotherapist.

The initial assessment involves a thorough interview followed by a physical evaluation focusing on your neck, vision, vestibular function, balance, autonomic nervous system, and other musculoskeletal areas as needed. From this we will determine your diagnosis and discuss this in detail with you. We will come up with an individualized treatment plan based on our findings together and your specific goals. 

Follow up sessions are typically every 1-2 weeks, but may be monthly depending on your diagnosis. During follow up sessions we focus on goal-attainment through ongoing testing, program progression, and education. 

How should I prepare for my appointment?

Prior to your appointment, we ask you complete our online intake form. This form is emailed to you when you book an initial visit and will ask you questions regarding the reason for you visit, past medical history, medications and social/functional activities. 

If you have any medical reports, tests or imaging results, please bring this with you. You are also welcome to email this to us prior to your appointment and we will include it in your chart. 

For all appointments, wear comfortable clothes that allow you to move freely. Please wear shoes that can be easily removed for balance testing. 

For virtual appointments, please click here and scroll to the bottom of the page for further details. 

Is the clinic wheelchair accessible?

Yes, our clinic is wheelchair and scooter accessible and the parking lot has an accessible parking space. 

What is your cancellation policy?

We request that you provide 24h notice if you need to cancel your appointment. Prior to 24h, you can make adjustments to your appointment time online. After this, we ask you contact the clinic. A fee of $30 may be applied for late cancellations or no shows.